Treating Your Internet Visitors (and Customers) Right

by | Podcast

Online contacts are usually awkward.  You comment on a website not knowing whether to expect anyone to hear or respond to you.  You purchase a product not knowing whether or not you can expect the seller to help you if something goes wrong with your purchase.  You like a page on Facebook never knowing if they will treat you as if they like you.

One of the keys of developing a community is to manage customer expectations.  If you splash your email address all over your website, then you need to respond.  If you ask for comments, you better read and respond.  If you ask for sales, you better help your customers if they have trouble.

But the truth is that website owners often deal with millions of customers and potential customers.  In this episode, I show you how to manage relationships with your visitors in a reasonable way so that you can give them what they expect, without overpromising on the time you can give them.

Enjoy the episode, but more importantly, implement it.

Jim

 

Legal Information
Income School LLC is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Income School LLC also participates in affiliate programs with Bluehost, Clickbank, CJ, ShareASale, and other sites. Income School LLC is compensated for referring traffic and business to these companies.